Delivery policy

Lien Anh Foods is committed to delivering goods to consumers as quickly as possible. Please read the “Delivery Policy” below (as part of our Terms of Service) to better understand the commitments we try to make, in order to respect and protect the interests of our customers. and bring customers the best products.

 

Delivery within 4 hours: The delivery location is located in Thu Duc City.

Delivery within 24 hours: Delivery locations are in all urban districts of Ho Chi Minh City (Except for suburban districts of Cu Chi, Hoc Mon, Can Gio, Nha Be, Binh Chanh).

Delivery within 48 hours: Delivery locations in all suburban districts such as Cu Chi, Hoc Mon, Can Gio, Nha Be, Binh Chanh districts.

For orders placed and received within the day, orders must be placed before 16:00 daily. In case of order after 16:00, Lien Anh Foods will deliver the goods after one (1) day.

For orders placed in a province other than Ho Chi Minh City, Lien Anh Foods will actively contact the Customer and negotiate an appropriate delivery time.

In some objective cases, Lien Anh Foods may delay delivery due to force majeure conditions such as bad weather, unfavorable traffic conditions, vehicle breakdown on the way of delivery, problems in the export process. goods, … and all notices to customers.

Other conditions:

Lien Anh Foods does not deliver more than 2 times when the customer arbitrarily changes the delivery location or cannot contact the customer when he arrives at the previously confirmed delivery location with the customer.

If the delivery address is not clear, is located in an alley, or in dangerous places, with difficult means of transportation, Lien Anh Foods has the right to refuse to transport, deliver and receive goods directly.

Lien Anh Foods has the right to refuse to serve delivery to customers when it feels that home delivery may endanger delivery staff.

In case of force majeure due to natural disasters, floods, etc., Lien Anh Foods is not responsible for compensation for damage arising from delivery on time or failure to deliver goods to the place as agreed with customers.

Please check the goods carefully before receiving the goods.

In case the customer has any complaints related to the delivery, the delivery staff’s attitude, the delivery staff’s customer service is not standard. Please reply immediately to Lien Anh Foods hotline for resolution: (028)-7308 9988