Lien Anh Foods is committed to having satisfactory return and exchange policies. Please read the “Return Policy” below to better understand the commitments we make, in order to respect and protect the interests of our customers.
1. Terms and conditions of return:
For products you contact and buy at website lienanhfoods.com.vn, when checking the product with the delivery staff, if you encounter the following cases:
– The product packaging is damaged.
– Damaged by bacteria or insects.
– Damaged in transit.
– Product has expired.
The following return periods will apply:
1 DAY: For Orders with a delivery location at HCM City.
3 DAYS: For Orders with a delivery location at Mekong Delta, Central Vietnam.
5 DAYS: For Orders with a delivery location at Tonkin.
2. Return process:
When the product you buy encounters an error (incorrect delivery, defective product, ..) please understand, please record a video of opening the package directly and immediately contact the hotline 028-73089988. Lien Anh Foods will quickly contact staff to confirm the error and return the product.
3. In case the order has been paid, the goods need to be returned:
Lien Anh Foods will refund to you used to pay the bill within 24 hours (except Saturday, Sunday and public holidays).
If after the above time limit, customers have not received the money, please contact the hotline 028-73089988 for support.
Or you can contact Customer Care directly:
LIEN ANH COMMERCICAL EXPORT IMPORT CORPORATION
√ Address: LA23, 29th street, An Phu ward, Thu Duc City, Ho Chi Minh City, Viet Nam.
√ Phone: (+84) 028 7308 9988
√ Email: info@lienanhfoods.vn
info@lienanhfoods.vn
